Skip to Main Content
GCAAR

Greater Capital Area Association of Realtors®

sentrilock logo


SentriLock updates 

 

Set up required SentriLock verification questions by Nov. 15

If you are an existing SentriLock user, you will:

  1. Receive a pop-up screen prompting you to make a selection on the SentriKey® Real Estate website or in the mobile app.
  2. Answer two questions from the predetermined list.
  3. Be prompted to verify your cell phone number.
    1. Note: If your account features a verified cell phone, this step is omitted and your will see a green checkmark next to the field.
  4. Receive a cell phone verification prompt.
    1. Note: If your cell phone is already verified you will not see this field.

 

If you are a new SentriLock user, you will:

  1. Complete account activation.
  2. Select and answer two questions from the predetermined list as part of your initial account activation.
  3. Be prompted to verify you cell phone number.
    1. Note: If your account features a verified cell phone, this step is omitted and your will see a green checkmark next to the field.
  1. Receive a cell phone verification prompt once you successfully activate your account.

For a visual on how to do this, check out this flyer from SentriLock. If you have any questions or difficulties completing the security question feature, please contact the SentriLock’s Customer Support team at 513-618-5800 or email the team at support@sentrilock.com.

 

Take action now: Your SentriLock card no longer works, effective March 21

As of March 21, 2022, SentriLock officially made SentriCards® inactive. Download the SentriKey® Real Estate app immediately from the App Store or Google Play, and set up your login information if you haven't already. But don't throw out your SentriCard®! Here are the ways you can still use your SentriCard® with non-Bluetooth lockboxes after card deprecation.

If you have any trouble with the app or your lockboxes, please contact SentriLock directly at 513-618-5800 or support@sentrilock.com.



FAQ provided by SentriLock

A few tips to keep in mind:

 

  • You’ll need to log into/open the app to renew your schedule every 24 hours, especially if you’re planning to show a home in an area with spotty cell phone service.
  • Do not share your login information with ANYONE.
    • Contractors who need access to a listing can receive a one-day code from the listing agent - or they can download the SentriConnect® app and the REALTOR® can provide them with a code to access at a certain date/time.
    • Other agents who need access can receive a one-day code from the listing agent.
    • Assistants need to have their own SentriLock membership. SentriLock offers a special membership just for non-REALTOR® assistants.
    • If you have an assistant, contractor or other agent who needs access to a listing, assign them a Flex Code using these instructions.
  • You can only use your account in the app on one device at a time.
  • Look at these tips from SentriLock to see how you can use a non-Bluetooth lockbox after the SentriCard® abilities become limited.

SentriLock also offers a number of training resources on its website:

Download the SentriKey® Real Estate app now!

Again, if you need help please contact SentriLock directly at 513-618-5800 or support@sentrilock.com.

GCAAR SentriLock Rules & Regulations

As REALTORS®, we subscribe to a strict code of ethics and hold respect for property as one of our most valued tenets. GCAAR has adopted the SentriLock Rules and Regulations, revised April 2021, to guide members' operations of and interaction with each other around lockboxes. The Board has also adopted the SentriLock Citation Policy and Schedule to allow for efficient and streamlined enforcement of the Rules and Regulations.

SentriLock r&r
SentriLock buttons-03
SentriLock buttons-04

IMPORTANT: All GCAAR members, whether subscribers of SentriLock (or subsequent lockbox provider) or not, agree to abide by GCAAR's SentriLock Rules and Regulations. They also agree that potential violations shall be adjudicated through the SentriLock Violations Process and subject to the citation schedule, if applicable.

 

 August 2: GCAAR now offers reciprocal SentriLock access with Prince William, Greater Piedmont REALTORS®

GCAAR is making it easier than ever for youto show listings in new areas of Virginia. We have entered into a reciprocal agreement with both the REALTOR® Association of Prince William (PWAR) and Greater Piedmont REALTORS® to allow full, shared access to our agents’ SentriLock lockboxes. 

What does this mean?

  • The SentriLock lockboxes associated with PWAR and Greater Piedmont REALTORS® are now set up to allow seamless access – enabling you and your agents to show listings in Prince William County, Virginia as well as in Fauquier, Rappahannock, Culpeper and Madison counties more quickly. At the same time, your SentriLock lockbox from GCAAR allows PWAR and Greater Piedmont members to enjoy that same privilege when showing listings in our area. 
  • This reciprocal access streamlines the showing process. All GCAAR REALTORS® licensed in Virginia now have full access to PWAR and Greater Piedmont REALTORS®' lockboxes. 
  • Additionally, lockboxes will now work in all three jurisdictions and will not need customization to move between GCAAR and PWAR or GCAAR and Greater Piedmont REALTORS®. (As a reminder, we already offer reciprocal SentriLock access to Northern Virginia REALTORS® and Dulles Area Association of REALTORS® as well.)

Remember: you can only use lockboxes, the SentriLock mobile app and Smart Cards in states where you maintain an active real estate license.  

Don’t forget to review GCAAR’s newly revised SentriLock Rules & Regulations and our Code of Ethics & SentriLock Citation Policy & Schedule to make sure you’re up to date.

 

June 28: Discount Bluetooth Lockbox Trade in Program Suspended

SentriLock has informed us that they have inventory shortages due to global chain supply issues. As a result, GCAAR is forced to suspend the discount Bluetooth lockbox trade in program. We will resume as soon as SentriLock has resolved their inventory issue. We apologize for the inconvenience.

 

June 15: GCAAR now offers SentriLock reciprocity with DAAR

GCAAR continues to seek out new ways to make our members’ jobs as REALTORS® easier. Last month, we announced a reciprocal agreement with Northern Virginia REALTORS® (NVAR) to allow full, shared access to our agents’ SentriLock lockboxes. And now, we’ve signed the same agreement with the Dulles Area Association of REALTORS® (DAAR)! 

What does this mean?

  • DAAR’s SentriLock lockboxes are now set up to allow seamless access – enabling you to show your clients listings in the Dulles region more quickly, and allowing DAAR members to enjoy that same privilege in our area. 

  • This reciprocal access streamlines the showing process. All GCAAR REALTORS® licensed in Virginia now have full access to NVAR and DAAR lockboxes.   

  • Lockboxes now work in NVAR, DAAR and GCAAR areas and will not need customization to move between areas/jurisdictions.  

Agents may only use lockboxes, the SentriLock mobile app and Smart Cards in states where they maintain a current license. Be sure to review GCAAR’s newly revised SentriLock Rules & Regulations to make sure you’re up to date. 

 

May 13, 2021: Trade in your old SentriLock lockboxes for a discounted Bluetooth box!

SentriLock is going cardless on January 1, 2022, which means you'll want to start using the SentriKey™ Real Estate app NOW. GCAAR and SentriLock are offering you a discounted trade-in program for $99 + sales tax. Upgrade your non-Bluetooth SentriLock lockbox by trading it in for a current-model Bluetooth SentriLock lockbox. GCAAR will even recycle your old one!

  1. Contact GCAAR at memberservices@gcaar.com with the serial numbers of the lockboxes you would like to trade in.
  2. GCAAR will confirm your lockboxes are eligible for trade-in with SentriLock.
  3. You then pay the invoice for your new, discounted lockboxes on GCAAR’s website.
  4. GCAAR will schedule a curbside pick-up appointment for you to pick up your new lockboxes. 

 

May 10, 2021: GCAAR now offers reciprocal SentriLock access with NVAR

GCAAR is making it easier than ever for you to show listings in northern Virginia. We have entered into a reciprocal agreement with the Northern Virginia Association of REALTORS® (NVAR) to allow full, shared access to our agents’ SentriLock lockboxes. 

What does this mean?

  • The SentriLock lockboxes associated with NVAR are now set up to allow seamless access – enabling you to show listings in northern Virginia more quickly. At the same time, your SentriLock lockbox from GCAAR allows NVAR members to enjoy that same privilege when showing listings in our area. 
  • This reciprocal access eliminates the extra step of REALTORS® having to contact GCAAR when showing a listing outside of Washington, D.C. and Montgomery County, which streamlines the showing process.  
  • All licensed members will now have full access to NVAR lockboxes in the region.
  • Additionally, lockboxes will now work in both jurisdictions and will not need customization to move between GCAAR and NVAR.  

Remember: you can only use lockboxes, the SentriLock mobile app and SmartCards in states where you maintain a current license.