Purchasing a lockbox from another agent?
The previous owner can call SentriLock support at 513-618-5800 to transfer the lockbox to you. Alternatively, the previous owner can send an email to firstname.lastname@example.org stating you are the new owner of the lockbox. Please make sure they provide the lockbox serial numbers in the email.
Having difficulties with your SentriLock® lockbox?
Please contact SentriLock® directly at 513-618-5800 to troubleshoot the problem. Because it is their product, they will be able to determine whether it is defective and if a replacement can be issued.
Need to show properties in Garrett County, Cecil County, or Coastal area?
If you are licensed in Maryland, then you most likely have access to most areas on your SentriCard and/or SentriKey app. There are three areas, however, that you need to contact to gain access to their areas:
Garrett County (Garrett County Association of REALTORS®)
Coastal area (Coastal REALTORS®)
Cecil County (Cecil County Board of REALTORS®)
Please allow up to two business days to obtain access to these areas. Contact our Member Services team at 301-590-8769 with any questions.
Using your SentriKey app on a new phone
Don’t forget! You will need to contact GCAAR in order to use your SentriKey app on a new phone or other device. Please contact a Member Services Representative at 301-590-8769 or email@example.com.
Extend the life of your lockbox batteries
Make sure to close the SentriLock lockbox key compartment while showing properties. By doing this, your lockbox batteries can last up to five years!
Important SentriLock information
Remember to customize your lockboxes!
It is important that your lockboxes are customized to the state you show your properties so you and the lockbox owner both have access for seamless showings.
The Message Center
Did you know there are important messages in your SentriLock Message Center? System Notices remain there in the Message Center until an action is taken and/or completed. Notification Messages are removed after they are viewed.
Be sure to tap the Message Center Envelope at the bottom of the SentriKey app home screen to see these messages AND information on:
Be in the know, and don’t forget to look at your Message Center!
Be sure to connect your lockbox to your listing
To connect your lockbox to a listing, please follow these steps:
From there, you can use the Search Field Menu to locate the listing by the address, MLS number, or listing agent. Next:
Check areas your SentriKey app and/or SentriCard has access to, and how to request access
To request access to Coastal REALTORS® or Garrett County Board of REALTORS®, you would need to complete their SentriLock reciprocity form. To request access to Virginia areas, please send an email to MemberServices@gcaar.comand provide us with your Virginia real estate license number. Approval of access from Virginia jurisdictions can take up to 72 business hours, so please plan in advance.