Consumer Ethics Issues

The 2020 Code of Ethics is a promise to the public that defines the professionalism and service to be expected from a member of the National Association of REALTORS®

If you believe that a REALTOR®-member of the Greater Capital Area Association of REALTORS® (GCAAR) acted unethically in a real estate transaction, you may address the issue through GCAAR.

Code of Ethics Violation Process

Ombudsman Program

• Ombudsman Program Information
• Request for Ombudsman Service

Ethics Complaint Filing

• Before You File an Ethics Complaint
• Ethics Complaint Form
• Ethics Instructions

Please note GCAAR cannot:

• Process complaints dealing with real estate law
• Revoke or suspend a real estate license
• Assist with release of earnest money deposits
• Award money to a Complainant if a violation of the Code of Ethics is found

Questions? Contact Yvette Robinson, Professional Standards Manager at yrobinson@gcaar.com.