Support:
For questions about SentriLock service
call SentriLock Support at 877.736.8745 or send an e-mail to Support@SentriLock.com.
Sentrilock video tutorials
SentriLock has produced two video tutorials to give new agents or those seeking a refresher course an overview of the SentriLock system.
View the tutorials
View SentriLock newsletter archive
SentriLock Power Paddle
If your lockbox becomes completely unresponsive, the lockbox may require a Power Paddle, which can be leased or purchased from any GCAAR location. In the event that your lockbox becomes unresponsive, make sure that you contact SentriLock first, to confirm that the batteries need to be replaced and the lockbox requires a Power Paddle. For more information regarding the process, please contact GCAAR at (301) 590-2000.
Save the Battery - Close The Lockbox After a Showing
GCAAR would like to remind agents, when showing property, please close the lockbox once you've extracted the keys. If the lockbox is left open while showing the property, the lockbox continues to drain the batteries. Upon leaving the property, open the lockbox, again, with your SentriLock card and place the keys in the container. Close the lockbox door. Lockbox batteries last approximately 2-3 years with normal use.
Click the SentriCard below for a copy of the Sentrilock Quick Reference Pocket Guide.
GCAAR SentriLock Rules & Regulations
How to use a 1 Day Code on a SentriLock box
How to Properly Close a Sentrilock Lockbox
Updating SentriCard at Showing and Generate One Day Codes
Using Sentrilock Lockboxes in other Regions or Associations
MAC Users: SentriLock Update
Lockbox System Complaint Form
Lockbox System Complaint Form - General Instructions and Information